Here’s the detailed alignment of evidence and document sections supporting the claim for “Manipulation of Baggage Revenue,” using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Manipulation of Baggage Revenue"

Exhibit Reference

Description

Relevance to Claim

Exhibit F

Trip.com Invoice of Purchases

Highlights the initial payment made for baggage allowances, which were misleadingly not registered or communicated to airlines, leading to additional revenue collection.

Exhibit O

Trip.com Website Analysis and Findings

Reveals systematic presentation flaws, such as unclear baggage pricing and additional charges not explicitly stated, which contributed to manipulative revenue-generation tactics.

Exhibit D

EasyJet Additional Baggage Payment Receipt

Documents the extra £40 charged at Gatwick due to the failure to register prepaid baggage, showcasing revenue manipulation.

Exhibit J

Antalya Airport Baggage Fee Receipt

Provides evidence of an additional £69.63 payment at Antalya Airport caused by Trip.com’s misleading website structure and/or incomplete communication about already-paid-for baggage services.

Exhibit 16

EasyJet Baggage Policy Video

Highlights discrepancies between Trip.com’s representations of baggage policies and actual airline allowances, which further illustrate revenue manipulation tactics.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Manipulation of Baggage Revenue"

Website Evaluation

Highlights how misleading or incomplete policy presentations created confusion about allowances and led to unnecessary extra payments.

Analysis and Findings

Identifies systemic practices where Trip.com and associated airlines leveraged vague and inconsistent information to collect additional baggage revenue.

Outbound and Return Journey

Chronicles incidents at Gatwick and Antalya airports, where the claimant had to pay extra charges due to manipulated or omitted baggage payment details.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 6

Detailed invoice showing that baggage fees were already included, contradicting later demands for additional charges.

Exhibit 19

Shared passenger testimonies reflecting similar manipulations, suggesting a broader pattern of revenue-driven discrepancies.

 

Key Points of the Claim

  1. Unnecessary Additional Charges: Despite prepaying for baggage, the claimant was forced to pay £40 at Gatwick and £69.63 at Antalya due to Trip.com’s failure to properly register the allowances.
  2. Deliberate Lack of Transparency: Trip.com’s presentation of policies lacked the clarity needed to prevent confusion, resulting in additional payments at multiple stages of travel.
  3. Systematic Revenue Manipulation: The frequent omission of clear communication about prepaid baggage services indicates a consistent approach to generating additional revenue at passengers’ expense.
  4. Misalignment with Airline Policies: Discrepancies between Trip.com’s platform and airline policies, as evidenced by EasyJet’s video and system acknowledgments, further support the claim of manipulation.

This structured summary ties the “Manipulation of Baggage Revenue” claim to specific exhibits and document sections, presenting compelling evidence to strengthen your case.